CUSTOMER SUPPORT Roles
Customer Service Representative
Customer Service Representative
Customer Service Representative
- Handle customer inquiries via phone, email, and chat.
- Resolve issues and complaints promptly and professionally.
- Provide accurate product information and support.
- Maintain a positive and helpful attitude.
- Document interactions in the CRM system.
Chat Support
Customer Service Representative
Customer Service Representative
- Handle customer inquiries via online chat.
- Resolve issues and complaints promptly and professionally.
- Provide accurate product details and support.
- Maintain a positive and helpful attitude.
- Record interactions and resolutions in the CRM system.
IT Helpdesk Support Technician
Customer Service Representative
IT Helpdesk Support Technician
- Handle user inquiries via phone, email, and chat.
- Troubleshoot hardware and software issues.
- Install and configure systems and software.
- Support network and internet connectivity.
- Document interactions and solutions in the helpdesk system.
Appointment Setter
Order Fulfillment Specialist
Order Fulfillment Specialist
- Research and identify potential customers
- Reach out via phone, email, or social media
- Qualify leads based on needs and interest
- Schedule sales appointments
- Maintain accurate customer records
Order Fulfillment Specialist
Order Fulfillment Specialist
Order Fulfillment Specialist
- Process customer orders accurately and on time
- Check order details and inventory
- Pick, pack, and ship per guidelines
- Update order status and track shipments
- Handle order issues and customer inquiries
- Keep the workspace clean and organized